Pam and the Jobsworth Car Parking Attendant

PamJust wanted to add congratulations on behalf of the Libraries at Sandwell and City Hospital and to say a personal thanks for all the support and encouragement you have given me over the last few years.I just wanted to share a recent experience of the scary Pam during an accreditation visit to our Trust a few months ago.We were all waiting in trepidation (as you do) for the visit to take place and for Pam's arrival. Knowing how friendly she always is I had no real worries until she burst through the library doors like a person demented. She had just experienced a jobsworth car parking attendant who would not let her through the barrier to park, consequently she had had to reverse and had pranged her car on the ticket issue post - I have never seen anyone so furious, curisng the fact we had not informed her of the changes to the car parking since the last accreditation and demanding a complaints form (which we had no idea how to get - but soon found out).Well to say she scared the entire staff was an understatment and the day was spent trying not to upset her any more. We even considered having a whip round for repairs but we all know what NHS salaries are like and I don't think we could have raised enough for a car wash let alone anything else.we honestly thought we had blown our hopes of getting a level 3. But true to your professionalism Pam we did (You obviously recognise quality when you see it). The sigh of relief after you left was clearly audible across the Trust if not the entire Black Country. However there will be no such sigh at the end of June when you leave us - you shall be missed by one and all.Have a good lifeSue and Jessica